Privacy Policy
Who this covers
The policy applies to visitors of the Water Damage Cleanup Response Team website and to people who call the number printed on it. A restoration company hired for a job has its own records and its own privacy rules.
What callers share
On a call, a person might give a name, a callback number, a property address and a short account of the water problem. Callers should stick to what the job needs and keep card numbers, bank accounts and government ID numbers to themselves.
Data collected by the website
Like most websites, this one can log a visitor's IP address, browser, device type, pages opened and the time of each visit. Browser controls, including cookie settings, let a visitor cut back on that logging.
Why information is used
Details are used to deal with a water damage call, keep the website running and secure, and understand which pages visitors read. Legal obligations are another reason information may be used.
Passing details to restoration companies
When someone calls, the address and a summary of the damage can go to the independent restoration company taking the job, so that company can size the work. Details may also be released if a law requires it or to protect someone's safety.
Call recording
Before sharing anything sensitive, a caller can ask whether the call is being recorded. Recording notices and consent rules are the business of each company that handles a call.
How long details are kept
Information stays on file only while it is needed for the reasons above or while the law says to keep it. To ask about seeing, fixing or deleting your details, call (888) 480-6221; proof of identity may be needed first.
Minors and policy changes
The website is written for adults who look after property, and it does not knowingly collect information about children. A changed version of this policy applies from the day it goes up on the website.